IT'S YOUR CALL
Audience: Banks and service providers
Description: This is a one-day session designed to improve the calling efforts of
sales people, making each call the most effective it can be. At each stage, participants
develop the program through interactive exercises.
1. What is an effective customer call?
2. Pre-call homework
3. Day of the call process
4. Call follow-up
5. Handling problems on a customer call
6. Asking for the business
7. Effective communication
Global Strategic Planning
Allman-Ward Associates, Inc.